Cancellation policy
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AirVex – Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
AirVex offers a replacement subscription plan for our mouthpiece inserts. When you enroll, you will receive a fresh insert automatically delivered every 60 days or every 90 days, depending on the frequency you select at checkout.
Regular replacement is recommended for hygiene, fit, and performance. Each recurring delivery contains a new insert at your chosen interval, so you never have to reorder manually.
By subscribing, you authorize AirVex to automatically charge your payment method on file for each recurring delivery at the price and frequency shown at checkout. Your payment details will be stored securely by our payment processor. You will be charged on the billing date associated with your subscription cycle (every 60 or 90 days), unless you have chosen to pay in advance.
Your subscription renews automatically at the end of each billing cycle until cancelled. Before each renewal, we will send you a reminder email with details of the upcoming charge, the delivery date, and instructions on how to skip, pause, change frequency, or cancel.
You can cancel, pause, skip a delivery, or switch between the 60-day and 90-day frequency at any time before your next billing date. To do so, use the subscription management link included in your order confirmation and renewal reminder emails, or contact us at airvex.shop@gmail.com. Cancellations must be requested at least 24 hours before your next scheduled billing date to avoid being charged for the upcoming cycle.
If a subscription order has already been processed and shipped before your cancellation request is received, that order cannot be cancelled but may be eligible for return under our Refund Policy.
We reserve the right to update subscription pricing, product availability, and delivery frequency. Any material changes to your active subscription will be communicated to you in advance by email, giving you the opportunity to accept the changes or cancel.
See our Refund Policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product that is not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfil and charge the full or remaining balance at a future date.
You can cancel a partially paid pre-order that has not yet been fulfilled by contacting us at airvex.shop@gmail.com. If the order has already been fulfilled, then you can no longer cancel the order, but you can request a full or partial refund under our Refund Policy.
Estimated shipping dates for pre-orders are provided at checkout and are not guaranteed. If a pre-order is significantly delayed, we will notify you and give you the option to cancel for a full refund of any amount paid.
Try Before You Buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a defined trial period, communicated at checkout, to decide whether you want to keep the item.
If you choose to return the item within the trial period following the instructions provided, no charge will be made beyond the initial authorization. Once the trial period has passed, if you have not returned the item, we will automatically charge your payment method for the full amount.
Consumer Rights
Nothing in this Cancellation Policy affects your statutory rights as a consumer, including your right to withdraw from a distance contract under applicable consumer protection law (such as the Consumer Contracts Regulations 2013 in the United Kingdom).
Contact
For all cancellation, subscription, or billing inquiries, please contact us at airvex.shop@gmail.com. We aim to respond within 24–48 business hours.